If you have any questions, please feel free to contact us. We will reply you as soon as possible, within 24 hours on working days.
-
Shipping Information
You can check our shipping policy at this link .
-
Customer Service
Our customer service hours are:
- Monday to Friday: 9:00-18:00H
- Saturday: 9:00-13:00H.
-
Frequently Asked Questions
At the bottom of this page you will find answers to frequently asked questions from our customers.
-
Contact us
You can contact us from the contact form or in our chat enabled on this website.
What's inside?
This trio includes:
- 3 fragrances of your choice.
- 3 accessories to refill your perfume.
*Each fragrance comes in 10ML size.
Returns
Non-refundable product.
Frequently Asked Questions
Can I buy a perfume without trying it first?
We understand this can be a challenge, so we offer a discovery set for you to try before committing to a full size.
Can I return my trio if I don't like it?
No, this form is non-refundable.
See our return policy for more details.
Is shipping free?
We have free shipping options in the Peninsula, Balearic Islands and Portugal.
What payment options do you accept?
We accept payments by credit card, debit card, and digital platforms such as PayPal or Klarna.
We do not accept cash on delivery payments.
Are your fragrances masculine or feminine?
For us, perfumery has no gender, which is why all our fragrances are unisex.
How does Punto Pack shipping work?
The customer is responsible for collecting their order from an establishment. Once payment has been made, you can choose the Punto Pack that interests you most on our website.
There are over 50,000 of these locations in 9 countries, so there is sure to be one close to home.
Do you ship to the Canary Islands?
Yes, we ship to the Canary Islands through our partner SYNIVA.
You can purchase our products at the following link: SYNIVA
Or you can also do it through their SYNIVA APP.
Can I find you in a physical store?
You can see our physical points of sale in the Points of Sale tab.
Do you sell outside the EU?
We do not currently ship outside the European Union.